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Customer Support

These blog posts help you know everything about using videos for customer support. Check out this collection to learn everything about effectively using videos to resolve customer queries.

How to Build Customer Loyalty Using Videos
Video Customer Support

How to Build Customer Loyalty Using Videos

This blog post is all about how to build customer loyalty using videos. What keeps customers coming back time and again, bring referrals, or share their positive experiences with others about a particular

  • Suchita Chopra
    Suchita Chopra
9 min read
Sharing Videos With StoryXpress
Sharing Videos

Sharing Videos With StoryXpress

This blog post is all about sharing videos with StoryXpress. Now that you’ve recorded that perfect sales video,  it’s time to share it with your prospects or maybe the world. No

  • Suchita Chopra
    Suchita Chopra
9 min read
11 Chatbots That Will Transform Your Customer Support
Customer Support

11 Chatbots That Will Transform Your Customer Support

Here's a list of eleven chatbots that will help transform your customer support entirely. Picture this - you appoint a salesperson for every customer of your business to assist them 24*7, throughout

  • Suchita Chopra
    Suchita Chopra
9 min read
How to Make Employee Onboarding Videos
Human Resources

How to Make Employee Onboarding Videos

Wondering how to create onboarding videos like a pro? Let's see! The interview process is over. The great candidate has passed with flying colors. But before you start with the celebration, it's time

  • Suchita Chopra
    Suchita Chopra
9 min read
How to Measure the Analytis for Your Videos
Video Analytics

How to Measure the Analytis for Your Videos

Let's talk about video analytics! Are you not getting the traction you were looking for with your videos? No onsite clicks, no actions, minimal follow-ups? But hey, your video has more than a

  • Prachi Wadhwa
    Prachi Wadhwa
9 min read
Could Your Face-to-Face Meeting Be an Email?
Sales

Could Your Face-to-Face Meeting Be an Email?

Businesses are toying with the “idea” of meetings since time immemorial. And now with the work-from-home situation in full blow, managers want to occupy the employee downtime just to, you know, “talk”. Many

  • Prachi Wadhwa
    Prachi Wadhwa
10 min read
Video Library: How Can It Help Your Business?
Video Library

Video Library: How Can It Help Your Business?

A video library is a haven for all the amazing videos you have created or will create for your business. It serves many distinct purposes. Think about this, you recorded a great webinar

  • Prachi Wadhwa
    Prachi Wadhwa
11 min read
Exceptional Customer Service: How to Delight Every Customer
Video Customer Support

Exceptional Customer Service: How to Delight Every Customer

How to deliver exceptional customer service? Let's see! 66% of the customers say they are likely to switch brands if they feel they are treated like customer service tickets instead of a human

  • Prachi Wadhwa
    Prachi Wadhwa
9 min read
Customer Support Software: Top Picks for 2022
SaaS Tools

Customer Support Software: Top Picks for 2022

Customer support software is nothing but an Ivy League graduate receptionist with the backing of Artificial Intelligence, and unlike Siri is capable of talking to multiple people at once. Let me put this

  • Prachi Wadhwa
    Prachi Wadhwa
17 min read
Videos for Customer Support and Success (The Ultimate Guide for 2021 and Beyond)
Video Customer Support

Videos for Customer Support and Success (The Ultimate Guide for 2021 and Beyond)

It’s difficult. Keeping your business and marketing ahead of the game in 2020 - we get it, it’s difficult. But then, what’s new? What’s next? If you ask us

  • Suchita Chopra
    Suchita Chopra
9 min read
7 Types of Customer Support Videos You Need
Types of Videos

7 Types of Customer Support Videos You Need

Make Customer Support Videos to Build Lasting RelationshipsInteracting with various customers each day can be tiring for any customer support team given the fact that most queries are either repetitive or complaining in

  • Shalini Pathak
    Shalini Pathak
7 min read
Customer Support: Strategy & Best Practices To Build A Dream Team
Customer Support

Customer Support: Strategy & Best Practices To Build A Dream Team

A good consumer experience is what ends up defining your brand. And customer support is one of the key aspects of the consumer experience. Good customer service is equivalent to good marketing. The

  • Prachi Wadhwa
    Prachi Wadhwa
13 min read
Customer Success VS Customer Support: How Are Both Different?
Customer Support

Customer Success VS Customer Support: How Are Both Different?

Even though customer success and customer support are different terms, they are two concepts that go together. Customer support is the key to customer satisfaction and hence, customer success to foresee the challenges

  • Versha Rai
    Versha Rai
8 min read
Customer Success Managers and the challenges they face - An overview
Customer Support

Customer Success Managers and the challenges they face - An overview

The process of helping customers achieve success in their buying journey is defined as customer success. An ideal customer success works upon creating good relations with potential prospects and achieving goals through direct

  • Rochelle
    Rochelle
6 min read
Growth Hacking SaaS Customer Support - Best Practices
Customer Support

Growth Hacking SaaS Customer Support - Best Practices

While researching for one of my projects at StoryXpress, I come across articles that talk about the importance of customer support in various domains. Most of the articles mentioned how support is a critical point since it may make or break a business, if not handled in a proper manner.

  • Tamana Mittal
    Tamana Mittal
5 min read
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