Video Customer Support How to Build Customer Loyalty Using Videos This blog post is all about how to build customer loyalty using videos. What keeps customers coming back time and again, bring referrals, or share their positive experiences with others about a particular
Sharing Videos Sharing Videos With StoryXpress This blog post is all about sharing videos with StoryXpress. Now that you’ve recorded that perfect sales video, it’s time to share it with your prospects or maybe the world. No
Customer Support 11 Chatbots That Will Transform Your Customer Support Here's a list of eleven chatbots that will help transform your customer support entirely. Picture this - you appoint a salesperson for every customer of your business to assist them 24*7, throughout
Human Resources How to Make Employee Onboarding Videos Wondering how to create onboarding videos like a pro? Let's see! The interview process is over. The great candidate has passed with flying colors. But before you start with the celebration, it's time
Video Analytics How to Measure the Analytis for Your Videos Let's talk about video analytics! Are you not getting the traction you were looking for with your videos? No onsite clicks, no actions, minimal follow-ups? But hey, your video has more than a
Sales Could Your Face-to-Face Meeting Be an Email? Businesses are toying with the “idea” of meetings since time immemorial. And now with the work-from-home situation in full blow, managers want to occupy the employee downtime just to, you know, “talk”. Many
Video Library Video Library: How Can It Help Your Business? A video library is a haven for all the amazing videos you have created or will create for your business. It serves many distinct purposes. Think about this, you recorded a great webinar
Video Customer Support Exceptional Customer Service: How to Delight Every Customer How to deliver exceptional customer service? Let's see! 66% of the customers say they are likely to switch brands if they feel they are treated like customer service tickets instead of a human
SaaS Tools Customer Support Software: Top Picks for 2022 Customer support software is nothing but an Ivy League graduate receptionist with the backing of Artificial Intelligence, and unlike Siri is capable of talking to multiple people at once. Let me put this
Video Customer Support Videos for Customer Support and Success (The Ultimate Guide for 2021 and Beyond) It’s difficult. Keeping your business and marketing ahead of the game in 2020 - we get it, it’s difficult. But then, what’s new? What’s next? If you ask us
Types of Videos 7 Types of Customer Support Videos You Need Make Customer Support Videos to Build Lasting RelationshipsInteracting with various customers each day can be tiring for any customer support team given the fact that most queries are either repetitive or complaining in
Customer Support Customer Support: Strategy & Best Practices To Build A Dream Team A good consumer experience is what ends up defining your brand. And customer support is one of the key aspects of the consumer experience. Good customer service is equivalent to good marketing. The
Customer Support Customer Success VS Customer Support: How Are Both Different? Even though customer success and customer support are different terms, they are two concepts that go together. Customer support is the key to customer satisfaction and hence, customer success to foresee the challenges
Customer Support Customer Success Managers and the challenges they face - An overview The process of helping customers achieve success in their buying journey is defined as customer success. An ideal customer success works upon creating good relations with potential prospects and achieving goals through direct
Customer Support Growth Hacking SaaS Customer Support - Best Practices While researching for one of my projects at StoryXpress, I come across articles that talk about the importance of customer support in various domains. Most of the articles mentioned how support is a critical point since it may make or break a business, if not handled in a proper manner.
