At StoryXpress, we have always taken care of your data with the seriousness it deserves, and to make ourselves & our customers General Data Protection Regulation (GDPR) compliant, we have revised our internal processes, security and terms & privacy documents accordingly. You can access the GDPR Compliance Information here: https://storyxpress.co/gdpr
This Policy is incorporated into and is subject to, the StoryXpress Terms & Conditions. Capitalized terms used but not defined in this Policy have the meaning given to them in the StoryXpress Terms & Conditions.
- “Client” means a customer of StoryXpress.
- “Client Data“ means personal data, reports, addresses, and other files, folders, or documents in electronic form that a User of the Service stores within the Service.
- “Personal Data” means any information relating to an identified or identifiable natural person.
- “Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.
- “Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.
- “User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
- “Visitor” means an individual other than a User, who uses the public area but has no access to the restricted areas of the Site or Service.
- “Data Subject” means the individual to whom Personal Data relates
What personal information do we collect from the people that use our products?
For the video creators
At the time of registration, we collect your email address, password, timezone, location, IP, device, and OS information. Under no circumstances do we sell or use videos created, collected, or imported by you for our business or personal requirements. Your entire Video data is stored on servers located in the United States. We shall process your video data on your behalf, only when and as instructed by you. The user will get access to the video content on the platform itself.
Information Collected by Clients
A Client or User may store or upload into the Service Client Data. StoryXpress has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.
For the Viewers
Videos created using the StoryXpress Recorder/Clapboard or the Video Creator as well as Videos uploaded by the users are hosted on our platform. If you are watching a video hosted on our platform, we collect your device, browser, OS information, and your viewing behavior. Based on the permission, we collect location data as well. In addition to this, we also collect data from Call-to-actions or annotations given on the videos you are watching, however, we never share this information with marketers or any third party advertisers. These responses are saved with us and provided to the person who has created and shared the video with you (in a CSV format).
Automatically Collected Information
When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, "pixels" or “web beacons". This automatically-collected information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service. This information is gathered from all Users and Visitors.
Additional Information That We Store About You
When you use Creator, we may also store information pertaining to your browser and operating system to better assess the performance of our product, and also provide support in case something does not work on your system
To be able to use StoryXpress Recorder/Clapboard, you need to provide our Chrome extension with your microphone, camera, and screen capture permission, all of which are explicitly prompted for your consent.
To receive real-time push notifications, we may also request you to grant browser-based Push Notification permission for our domain. This results in your browser generating a unique device identifier and sharing it with us, which is then stored in our encrypted database to enable us to deliver a push-notification to that specific device in real-time. When you choose to delete your account, or when you disable the Push Notification Setting option, we delete the deviceId from our records
StoryXpress platform provides a host of integrations with external third-party platforms. To achieve this, after asking for your consent, these platforms share a secret key which can be used to access your data and integrate into the StoryXpress platform, and sometimes StoryXpress has to provide a secret key to these platforms for them to be able to access your data and make the integration possible, we will not share personal information about you or any content with any third parties for this.
Whenever we receive secret keys related to your account from external platforms, we store them securely in our encrypted database. When you apply for deletion of your account, or when you explicitly remove the specific integration, the secret key is deleted from our records, forever!
YouTube API Services
StoryXpress uses YouTube's Application Interface Program (API). By using our Services, you are agreeing to be bound by the YouTube Terms of Service. You can review YouTube's Terms of Service here YouTube's Terms of Service.
While using google authentication we save user's information such as email, username, company, and location details to set up the user's profile and remove the user's hassle of manually entering this in account setup details.
We also save the user's authentication token and refresh token when using YouTube Integrations, as it helps users to not authenticate every time when sharing videos to the YouTube platform. Users can remove this information from StoryXpress by deleting his/her account from StoryXpress. This record is saved internally and not shared with any third parties.
User can also remove StoryXpress access from using their authorized token by revoking StoryXpress from Google Security Setting page .
Privacy Policies of 3rd Parties We Integrate With
Information from Other Sources
We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our partners, advertisers, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.
What we do with the information we gather
- Internal record keeping.
- Contacting you. For example as a part of the customer service team or to send you updates about our Services.
- Managing your account and relationship with us and improving your experience when you use our Services.
- Researching, surveying, and engaging with you. For example by sending you communications (including email) to provide you better services.
- Google Analytics
To whom we disclose information?
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
Any information that you voluntarily choose to include in a Public Area of the Service, will be available to any Visitor or User who has access to that content.
Service Providers (Sub Processors)
The following listed third party applications allow us to streamline our processes around Customer Relationship Management and payments.
1. LiveChat by HubSpot
We use a live chat service by Hubspot. HubSpot is a developer and marketer of software products for marketing and sales. Hubspot is based in Cambridge, Massachusetts, United States. We only store the information that the person provides. We might ask for their email id to inform them of our services, products and updates and provide better customer support. In case email id is provided by the user, it is also shared with Hubspot.
Stripe is our payment processing partner that handles online transactions using credit and debit cards, without storing the concerned information on the platform. Handling online payments requires high-security measures to curb fraudulence and criminal actions. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.
Therefore, we believe, Stripe is the best alternative as it gives us the freedom to work without having to worry about our users’ transaction security, and also, empowers users with privacy & safety. Also, the information related to billing is provided to Stripe at the time of the purchase by using Stripe’s real-time APIs. Therefore, no information is stored in our system. As soon as you remove your credit/debit card, card details and all the sensitive billing information are removed from Stripe. In case, you decide to delete your account, your entire billing history, including past invoices, is removed from Stripe. We might release your data when we understand the release is appropriate to comply with the law, impose our policies, or safeguard our or others’ rights, property, or for protection. We might also yield non-personal data to other parties for marketing, advertising, or other uses.
Mailgun is our Email API Provider.
4. Google Cloud
Non-Personally Identifiable Information
We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.
Law Enforcement, Legal Process, and Compliance
We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
Change of Ownership
Your Rights Regarding Use Of Personal Information
Access, Correction, Deletion
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us to email@example.com to make your request. At your request, we will have any reference to you deleted or blocked in our database.
You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, the satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personal Data with us, in which case we may not be able to provide you some of the features and functionality of the Service.
Opting out from Commercial Communications
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to firstname.lastname@example.org.
Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
StoryXpress has no direct relationship with the Client’s customers or third party whose Personal Data it may process on behalf of a Client. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Client or User they deal with directly. If the Client requests StoryXpress to remove the data, we will respond to its request within thirty (30) days. We will delete, amend or block access to any Personal Data that we are storing only if we receive a written request to do so from the Client who is responsible for such Personal Data unless we have a legal right to retain such Personal Data. We reserve the right to retain a copy of such data for archiving purposes or to defend our rights in litigation. Any such request regarding Client Data should be sent to email@example.com with the email subject "Data Subject Request", and include sufficient information for StoryXpress to identify the Client or its customer or third party and the information to delete or amend.
California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their Personal Information. You have the right to request that businesses subject to the CCPA disclose certain information to you about their collection and use of your Personal Information over the past 12 months. In addition, you have the right to ask such businesses to delete Personal Information collected from you, subject to certain exceptions. If the business sells Personal Information, you have a right to opt-out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.
When offering services to our Customers, StoryXpress acts as a “service provider” under the CCPA and our receipt and collection of any consumer Personal Information is completed on behalf of our customers in order for us to provide the Service. Please direct any requests for access or deletion of your Personal Information under the CCPA to the StoryXpress Customer with whom you have a direct relationship.
How do we protect your information?
An external PCI compliant payment gateway (Stripe, Inc) handles all credit card transactions and we conduct regular vulnerability checks to prevent security issues.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted using industry-standard protocols and is transmitted via TLS/SSL technology. We provide 2FA (2-factor authentication) for every account as an extra layer of security for your personal data. In case of data loss or security breaches, this helps us keep confidentiality, integrity and availability of our customers’ personal data.
In case of a security breach, we have the policy to do an immediate investigation of the incident and report to the competent data protection authority within 72 hours or less, and also notifying all the affected data subjects of a high-risk data breach incident.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site and we don't plan to do so in future.
If you use Chrome Extensions or Google add-ons developed by StoryXpress, we may collect data such as your name, email address, through connecting to your Google Account (with your consent). This information won't be displayed to the public nor is it ever shared without your explicit consent.
The Service is hosted in the United States. Regardless of the database being hosted in the European Union, if you choose to use the Service from the EU or other regions of the world with laws governing data collection and use that may differ from US law, then please note that you may be transferring your Client Data and Personal Data outside of those regions to the United States for storage and processing by our service providers listed in the our Terms of Service. We will comply with GDPR requirements providing adequate protection for the transfer of personal information from Europe to the US. Also, we may transfer your data to the US, the EEA, or other countries or regions deemed by the European Commission to provide adequate protection of personal data in connection with storage and processing of data, fulfilling your requests, and operating the Service.
Data Controller and Data Processor
StoryXpress does not own, control or direct the use of any of the Client Data stored or processed by a Client or User via the Service. Only the Client or Users are entitled to access, retrieve, and direct the use of such Client Data. StoryXpress is largely unaware of what Client Data is actually being stored or made available by a Client or User to the Service and does not directly access such Client Data except as authorized by the Client, or as necessary to provide Services to the Client and its Users.
The Client or the User is the data controller under the Regulation for any Client Data containing Personal Data, meaning that such party controls the manner such Personal Data is collected and used as well as the determination of the purposes and means of the processing of such Personal Data.
StoryXpress is not responsible for the content of the Personal Data contained in the Client Data or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Client or User nor is StoryXpress responsible for the manner in which the Client or User collects, handles disclosure, distributes or otherwise processes such information.
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
- the contents of closed accounts are deleted within 6 months of the date of closure.
- backups are kept for 12 months.
- information on legal transactions between Client and StoryXpress is retained for a period of 10 years.
We may also use trusted third-party services that would track information on our behalf, but may not share the data with anybody else. Your computer will ask you each time a cookie is being sent. You can either choose to give access or to turn off all cookies. You can also perform this action through your browser settings. Since all browsers aren’t like one another, you might have to look into your browser’s Help Menu to understand the right way to modify your cookies.
Not Allowing the cookies in your browser
If you disable cookies in your browser then some of the features which make your experience efficient on the platform may not function properly.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email or via in-site notification within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
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