Video Knowledge Base

To Reduce Your Customer Queries To For Happier Customers To Reduce Support Team Size

Let your customers help themselves with a video knowledge base. Re-invent your help-centre and engage your customers better than ever.

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  • Define the scope of video: Determine what kind of information you want to share in your video knowledge base and what format would be best for that type of information.
  • Gather resources: Decide what equipment you'll need to produce the videos, such as a camera, microphone, and lighting equipment, screen recording, and video hosting software.
  • Plan the content: Outline the topics you want to cover in each video and create a script that includes all the relevant information which will be included in the video.
  • Record the videos: Use the equipment to record the videos, making sure to keep the lighting and sound quality consistent.
  • Edit the videos: Use video editing software to edit the videos, cutting out any mistakes or dead air, and adding any necessary transitions, graphics, or other elements.
  • Publish the videos: Host the videos on a platform where they can be easily accessed and viewed, such as YouTube or StoryXpress.
  • Promote the videos: Spread the word about your video knowledge base, using social media, email, your website or blog, or other marketing channels to reach your target audience.
  • Monitor and update: Keep an eye on the video knowledge base and make updates or additions as needed to keep the information current and relevant.
  • Increased engagement: Videos are a more engaging and interactive way to share information than text or images alone. They can hold the viewer's attention and help to explain complex topics in a more accessible way.
  • Better retention: Research has shown that people are more likely to remember information they have seen in a video compared to information they have read in text.
  • Increased accessibility: Videos can be a great way to make information accessible to a wider range of people, including those who may have difficulty reading or understanding written information.
  • Improved customer satisfaction: By providing helpful and informative videos, you can improve the overall customer experience and increase customer satisfaction.
  • More efficient support: Videos can be used to answer frequently asked questions, freeing up support resources for more complex issues.
  • Increased brand exposure: By creating and promoting your own video content, you can increase your brand's visibility and reach a wider audience.
  • Explanatory videos: Create videos that explain complex concepts or processes in a simple and easy-to-understand way.
  • Demonstration videos: Show how to use your product or service by creating step-by-step demonstration videos.
  • Product overviews: Provide an overview of your products or services, highlighting key features and benefits.
  • FAQ videos: Address common customer questions in video form, making it easy for customers to find answers to their questions quickly and easily.
  • User guide tutorials: Create tutorials that show users how to use your product or service effectively.
  • Onboarding videos: Provide new employees or customers with an introduction to your company or product through video.
  • Customer testimonials: Share positive customer feedback in the form of video testimonials.
  • How-to videos: Share helpful tips and tricks on using your product or service.
  • Case study videos: Highlight successful customer stories through video case studies.
  • Keep it short and sweet: Aim to keep your knowledge base videos under 2-3 minutes, as people tend to lose interest after that. Focus on delivering the most important information in a concise and clear way.
  • Plan your video content: Before you start filming, take the time to plan out your video content and create a script that covers all the important points.
  • Invest in quality equipment: Use a high-quality camera, microphone, and lighting equipment to produce professional-looking videos.
  • Edit your videos: Use video editing software to remove any mistakes or dead air and to add any necessary elements like transitions, graphics, and music, call to action buttons etc.
  • Use clear and concise language: Speak clearly and use language that is easy to understand, avoiding technical jargon or complex words.
  • Make it visually appealing: Use visual aids like charts, diagrams, and animations to help explain your content, and make sure the visuals are high-quality and easy to understand.
  • Optimize for accessibility: Make sure your videos are accessible to everyone, including those with disabilities, by adding closed captions or video transcripts.
  • Use a consistent style: Make sure all of your videos follow a consistent style and format, with the same music, graphics, and branding elements.
  • Test and refine: Test your videos with a small group of people or team members and ask for feedback to see what you can improve. Make changes based on the feedback you receive, and continue to refine your videos over time.
  • Promote your videos: Once your videos are published, promote them through your company's website, social media, and email newsletters, to reach an audience.
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