Customer Support - Blog Tag | StoryXpress Blog

The Ultimate Guide to Video Chat Support for Exceptional Customer Experiences

The digital era has transformed the way businesses interact with their customers. As a result, video chat support is becoming increasingly essential in providing personalized and seamless customer experiences. This comprehensive guide will

Customer Support

A Comprehensive Guide to Video Feedback Tools and Techniques

In today's rapidly evolving digital landscape, video feedback has emerged as a game-changer for businesses and consumers alike. Gone are the days when people relied solely on text-based feedback, as video

Customer Support

Video Customer Support & Service: The Ultimate Guide For 2023

Video customer support or video customer service? Well! Yes, these terms sound quite peculiar but this is the future of how customer support or customer service is delivered. To give you the perspective,

Video Customer Support

How to Build Customer Loyalty Using Videos

This blog post is all about how to build customer loyalty using videos. What keeps customers coming back time and again, bring referrals, or share their positive experiences with others about a particular

Sharing Videos

Sharing Videos With StoryXpress

This blog post is all about sharing videos with StoryXpress. Now that you’ve recorded that perfect sales video, it’s time to share it with your prospects or maybe the world. No

Customer Support

11 Chatbots That Will Transform Your Customer Support

Here's a list of eleven chatbots that will help transform your customer support entirely. Picture this - you appoint a salesperson for every customer of your business to assist them 24*

Human Resources

How to Make Employee Onboarding Videos

Wondering how to create onboarding videos like a pro? Let's see! The interview process is over. The great candidate has passed with flying colors. But before you start with the celebration,

Video Analytics

How to Measure the Analytis for Your Videos

Let's talk about video analytics! Are you not getting the traction you were looking for with your videos? No onsite clicks, no actions, minimal follow-ups? But hey, your video has more

Sales

Could Your Face-to-Face Meeting Be an Email?

Businesses are toying with the “idea” of meetings since time immemorial. And now with the work-from-home situation in full blow, managers want to occupy the employee downtime just to, you know, “talk”. Many

Video Library

Video Library: How Can It Help Your Business?

A video library is a haven for all the amazing videos you have created or will create for your business. It serves many distinct purposes. Think about this, you recorded a great webinar

Video Customer Support

Exceptional Customer Service: How to Delight Every Customer

How to deliver exceptional customer service? Let's see! 66% of the customers say they are likely to switch brands if they feel they are treated like customer service tickets instead of

SaaS Tools

Customer Support Software: Top Picks for 2023

Customer support software is nothing but an Ivy League graduate receptionist with the backing of Artificial Intelligence, and unlike Siri is capable of talking to multiple people at once. Let me put this

Video Customer Support

Videos for Customer Support and Success (The Ultimate Guide for 2023)

It’s difficult. Keeping your business and marketing ahead of the game in 2023 - we get it, it’s difficult. But then, what’s new? What’s next? If you ask us

Types of Videos

7 Types of Customer Support Videos You Need

Make Customer Support Videos to Build Lasting Relationships Interacting with various customers each day can be tiring for any customer support team given the fact that most queries are either repetitive or complaining

Customer Support

Customer Support: Strategy & Best Practices To Build A Dream Team

A good consumer experience is what ends up defining your brand. And customer support is one of the key aspects of the consumer experience. Good customer service is equivalent to good marketing. The

Customer Support

Customer Success VS Customer Support: How Are Both Different?

Even though customer success and customer support are different terms, they are two concepts that go together. Customer support is the key to customer satisfaction and hence, customer success to foresee the challenges

Customer Support

Customer Success Managers and the challenges they face - An overview

The process of helping customers achieve success in their buying journey is defined as customer success. An ideal customer success works upon creating good relations with potential prospects and achieving goals through direct

Customer Support

Growth Hacking SaaS Customer Support - Best Practices

While researching for one of my projects at StoryXpress, I come across articles that talk about the importance of customer support in various domains. Most of the articles mentioned how support is a critical point since it may make or break a business, if not handled in a proper manner.

Video Customer Support

Creating an Interactive Help Center for your SaaS company

Majority of services and products come with user manuals which instruct consumers on how to use it to its best. It is the same while using a SaaS product, customer must know if the product can solve their problem, and how to use it for best possible results.

Video Customer Support

How to Leverage Videos for Customer Success?

According to a study by Harvard Business Review increasing customer retention rates by 5% can increase profit rates by 95%. Can videos help us to retain customers more efficiently? Let us find out.

Video Customer Support

How To Reduce Customer Churn With Video

Reducing customer churn is one of the biggest problems faced by most modern businesses. At StoryXpress we believe videos can definitely help with this.