Video Knowledge Base

To Reduce Your Customer Queries To For Happier Customers To Reduce Support Team Size

Let your customers help themselves with a video knowledge base. Re-invent your help-centre and engage your customers better than ever.

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Let Your Customers Educate Themselves

Helping your customers is at the heart of customer support but not all customers like to be escorted to the solution. Sometimes, they just want to experiment and learn on their own. And, you should help them with that.

Use videos to accommodate different ways customers learn
Reduce repetitive queries for your Support team
Engaging and interactive videos are easier to grasp

Help Centres Don’t Have to Be Boring Always

Your help-centre doesn’t have to be a repository of how-to guides or boring blog posts always. Tweak your strategy a bit and create video content for your knowledge base. Not only video content is more engaging but easier to retain as well.

Easier bug fixing with explainer videos
Show use cases of a feature using suggestion videos
Adding a human element to boring guides

Videofying Your Knowledge Base With StoryXpress

StoryXpress is an end-to-end video platform that provides you with all the tools you need to create publish-ready videos for your help-centre. Organize your knowledge base using dedicated playlists and channels. Embed videos in pop-up or dashboard to deliver the right message at the right time.

Screen + webcam recorder which records system sound as well
Edit your videos with our inbuilt editor to make them publish-ready
Readily available support to help you round the clock, no waiting

Hosting Your Help Videos in a Premium Environment

With StoryXpress, you not only create videos for your help-centre but also host them in a premium, ad-free environment. Thus, as your customers visit your help-centre, they are not distracted by random videos based on their browsing history.

Ad-free experience with no irrelevant video recommendations
Branded experience with customized video player and video page
Video heatmaps and engagement graphs to track customer response

We Take Pride in Serving Customers with Utmost Delight

Committed to offer timely resolve, our 24*7 support team makes sure that customers' queries get quick solutions and they enjoy the best video experience.

Add StoryXpress to your software suite and take your business to the next level

Get data-driven insights on your marketing efforts,
ad-free video hosting and all the tools you need to leverage the power of video.

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Video Knowledge Base

Missing all this with StoryXpress chrome extension

We Take Pride in Serving Customers with Utmost Delight

Add StoryXpress to your software suite and take your business to the next level