What is the use of Freshchat Integration?

Freshchat integration allows you to share your StoryXpress videos along with the conversation reply. You can even track the analytics for the videos shared via Freshchat.


Specifications needed

StoryXpress account with Plus plan activated.


How to set up Freshchat integration?

  • Go to Freshchat app store  and click on Install below StoryXpress Icon. 
  • Enter your Freshchat Url to proceed.

  • It will redirect you to the app setting page, Click on Get More Apps.
  • Go to StoryXpress App, and click on Install

  • After installing the app, go to any Conversation, you will notice StoryXpress Icon on the message editor panel, on clicking a modal will appear on the right side.
  • The App will first ask you to authorise with StoryXpress Account, click on authorize now.
  • Complete the authorization process, after completing it the popup will close and you will see a list of videos in the modal you can search for video with its name, description or video url.
  • Select the video which you want to share in the conversation reply.
  • After sending the reply, the customer can click on the video link to watch the video.