Products

StoryXpress for
Customer Support Teams

Make Onboarding & FAQ videos, help tutorials to solve customer queries. Share videos quickly within your service tools.

Forever Free Plans

14 Days trial

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Videos in Customer Support Workflow


Make Customer Service a Breeze

Record videos to serve your customer better. Show them physically where to click and how to use your product or service.

Reduce Response Time to 5 Seconds

Answer more queries in less time. Solve issues faster by creating a video hub for frequently asked questions, integrate videos in chat automation.

Make Real connections with Customers

Instead of writing emails create personalized response to settle rare issues. Share video messages to apologize, appreciate and make real connection- Use facecam wherever required.

Reduce Team Size by 70%

Make teams do lesser repetitive calls by integrating videos in your processes. Reduce your internal team training time so that they learn faster & can access and share videos anytime, within the support tools you use.

Add Videos to Your Customer Support Process - Close Tickets Faster

StoryXpress For Best Customer Experience


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Create Video Walk-Through

Explain or troubleshoot issues visually. Add annotations while recording to make it easy to understand. Add text on screen or highlight clicks and cursor to avoid miscommunication.

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Reply Quickly

Use pre-recorded videos to answer commonly asked questions. Reduce waiting time and increase team’s efficiency to offer effective and timely resolve.

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Simplify Onboarding

Enable faster adoption of your product/service with demo playlists. Limit the 1-1 calls and make customer onboarding easier by replacing chats/manuals with video shares.

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Get Feedbacks

Add forms to take instant feedback from customers. Run customer satisfaction surveys to improve customer experience based on CSAT insights.

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Share Anywhere

Use videos for social customer service. Share on Facebook, Twitter, In-App chats or any platform where customers reach out to you for guidance; With a simple link.

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Report Bugs

Share bug reports with tech team. Let them know clearly and quickly what needs to be fixed.

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Get Notified

Keep track of customers’ activity and engagement with your videos. Receive notifications as they watch it. Get clear insights using analytics.

Start Creating Videos For Your Customers

Integrations for Seamless Video Experience


Get One-Click Access to Your Videos In the Your Customer Support Tools

You’ve got more to explore!


  • Humanize your interaction with Face-Only Introduction
  • Show your face in all screen with Picture-in-Picture Model
  • Password Protect Sensitive Information
  • Add Intro Animations for Brand Consistency
  • Blur Sensitive information from videos
  • Set Auto-expiry of non-critical videos
  • Folders to keep your videos categorised
  • Maintain Brand Consistency with Custom video page & player
  • Humanize your interaction with Face-Only Introduction
  • Show your face in all screen with Picture-in-Picture Model
  • Password Protect Sensitive Information
  • Blur Sensitive information from videos
  • Set Auto-expiry of non-critical videos
  • Folders to keep your videos categorised
  • Add Intro Animations for Brand Consistency
  • Maintain Brand Consistency with Custom video page & player

We Earned Some Hearts & Stars
on Chrome Store :)


StoryXpress Recorder is now my #1 tool to create instant sales, tutorial and explanation videos using my OWN logo and business brand.

The customization and additional tools like video embedding and playlists are amazing.

Way to go, Team StoryXpress for making me look like a rock star.

Alvin Parra

(StoryXpress Recorder User)

Loving it so far. Our product marketing team started using it first for building tutorial vids for our product features.

But then our customer support & success teams started using it for helping customers with queries and on-boarding.

Mighty impressed by how easy to use this product is. Too good!

Gaurav Sharma

(StoryXpress Recorder User)

I really like the ability to record your screen, face and audio. Great for communicating with your teammates or just for personal use.

You can create videos and edit them. You can have the ability to have a video landing page with a CTA and have the ability to check the video's analytics.

It can be used for sales as well.

Newaz

(StoryXpress Recorder User)

4.9 / 5

4.7 / 5

4.5 / 5

No Extra Effort to Create & Share Videos With Customers- Everything available at a click!